Dear Sirs
I'm the resident of Beverly Hill, where the fire accident had occurred in the evening on April 3. I'm writing this letter to let you know how I appreciate the help with which I was provided by your wonderful staffs on that accident.
The accident occurred while I was cooking with some oil, and my wrong attempts to extinguish the fire by myself made the matter worse. I was too panicked even to call up the security, and I went all the way down to the L4 by the elevator and finally got some help by the two security persons: Chu Chi Ching and Lee Ping Fai who had already known about the fire and coming up to our flat.
The fire became even bigger while I was going out to get help, and when we came back, our flat was already full of smoke. Recalling the situation of that moment, I can't imagine how they could have been so brave to go into the smoky room to put out the fire only with a hose in their hands. Because of their very prompt and brave extinguishing attempts, the fire was soon shut down before the firemen had arrived. It was so lucky for me to have such a brave and professional securities inside the building. Thanks to their efforts, our damage was minimum.
Even after the accident, the work that your Management office provided immediately for me was so much sympathetic and very helpful. Although it was already in the evening, so many staffs of the Management Office including very informative and reliable man, Mr. Tong, very kind and sympathetic guy, Mr. Ng and a lot of cleaning staffs, came up to our flat and helped me in many ways; cleaning up the messy room thoroughly, consulting about a lot of things, letting me use their own mobile phone, and so on. Without their help, my family, including small children, could not sleep in our flat at that night. The accident itself was of course a tragedy for me, but actually I felt happy in a way after having a chance to contact with the real bravery and the kindness of the HongKong people: your staffs.
Thanks again to your tremendously remarkable staffs; Chu Chi Ching, Lee Ping Fai and to all the members of your wonderful Management Office and your very capable cleaning staffs.
Yours
Makiko Shinohara