3. Communicate with customers and follow up the development of samples, send samples , quations to customers and provide product information and follow up on customer feedback.
4.contact the customer to confirm a large sample, prompting orders, respond to customer inquiries, quote, confirm orders, receiving and processing orders, contact the factory ready to produce,control quality.
5. confirm that the package details, review provides packaging materials, orders to the factory, contact the testing company inspection, help the shipping department to prepare shipping document collaboration booking, ready to ship.
6. Maintain customer relations,hanle some shipping matters,to do the invoice data to the customer, loan recovery.
7.Follow up the repeat order and development new market.
【company name】 (2010-09 ～ 2011-04)
Company Type: Foreign Enterprise Company Category: Printing,Packaging
Job Title: customer service Positions: Customer service inspector General
Job Description: 1.Tlephone and correspondence to and from customers to confirm orders related to the quantity and quality of supervision (orders, delivery dates, guitar models approach, the return delivery)
2,Notice the FORCOST chasing customers, or other basis for production scheduling, make sure materials are in place, ready for production
3.The production on the audit report, the work can yield clearing work, track work orders in order to reach a situation
Follow-up production to meet customer delivery requirements (such as the way to take the goods, the latest arrival date)
4.Urge PC planner based on customer delivery situation, developed in consultation with the production department production schedule, and negotiate based on production conditions and customer delivery.
After the delivery of orders in a timely manner to the financial, do the reconciliation work, assisting the invoice to receive payment 5.Delivery and customer consultation to develop into a shipping plan, warehouse, shipping good quality preparation. Can not solve their own problems to higher authorities in time, solve the problem
6, The productive sectors of turnover period of supervision and timely storage, warehouse and timely preparation required quality department, please check the Ministry of Shipping Ministry to follow up packing until smooth delivery.
7,Hhandling guest complaints (such as deficient, poor) in a timely manner to appease the guests in a timely manner to verify a satisfactory answer to the guests
8. Maintain customer relations initiative to pay a return visit from time to time telephone customers e-mail
Reason for Leaving: Seeking to develop
Special Skills
Professional Title: Junior
Computer Level: junior
Computer Skills: National 2 level computer proficiency in operating basic office software such as EXCEL, WORD, etc.
Strengths: 1, Speaking and writing fluently, with foreign customers;
2, Able to handle transactions and correspondence with customers to receive visiting foreign customers;