Hope we will establish long-term business relationship in the near future
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如果客人原邮件问的产品比较含糊，可试探向客人推荐主打或热销产品,重点在于推荐
第一段：公司介绍
Thank you for your mail
We like to take this opportunity to introduce our company and products
---------------------------------------------（请制作不同版本的目录可供不同客人查看和选择）
针对不同地区的国家突出客人比较注重的点
第二段：发目录
We have enclosed our catalog,which introduce our company in detail
and covers the main products we supply at present
第三段:结束语
Should any of these items be of interest to you ,pls feel free let me know。
We will be happy quote best price upon receipt of your detailed requirements.
Look forward to receiving your enquiry soon
二、报价太高
提示：不要无条件的降价，给出几种不同的方案让客人选择。弄清对方最关注的是什么 比如：分段报价（不同的数量不同的报价），推荐一般的材质等
I am sorry to hear that.
As you know the different price base on different quality and different quantity.
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We like to sent our sample for you checking our excellent quality
We also have other common raw material for your choose
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Or you can name your target price,we will checking if we can reach it.
Waiting your kindly further information
三、样品费
提示：根据公司不同产品及不同规定而异，有收样品费的公司应付快递费
主要要让客人明白：任何一种生意的投资都是双方的，不是单方来承担