经过这六个半月的实际运用,对酒店的经营运作有了一定的了解,那么英文酒店实习报告怎么写？大家不妨来看看小编推送的英文酒店实习报告，希望给大家带来帮助！
英文酒店实习报告
Internship unit: XX Grand Hotel
Internship time: XX September - November XX
Preface
Until finally the practice time, long ago there heard from senior internship junior half of the semester, it can be said to be eagerly looking forward to the arrival of this day, because we can't stand cramming for the current day in and day out of teaching, although learned from the seniors practice is not as imagined it is a happy thing.
Combined with my overall plan, I decided to practice in Select Hotel, and drew a five star hotel, that is what I want to know and study of a more ideal hotel. This is the Nanning city a five star hotel only -- Xindu Hotel (TheMajesticHotel), the name for the people of Nanning and even the whole Guangxi is big, the coincidence is the hotel general manager Mr. Chen Xiaowei made a report by invitation in the school, learned that the Mingyuan large the hotel was built in 1995, is composed of a four - star Ming Yuan Hotel and a five star Nea Metropolis Hotel a nine star hotel. Chen's report is so vivid and powerful that it inspires me to think about the desire of the hotel - what they say is consistent with what they do? Or what are the problems that need to be solved? I even started to think about what I could learn at this hotel
So what about the hotel? What can we learn from it? What else needs to be improved? What does it feel like to me? So listen to me.
Part one: Chinese food department
Mingyuan Xindu catering department can be roughly divided into the following departments: the Chinese Department (including Guangdong Xuan, multi function hall and 6 rooms), Western-style food department (including the garden restaurant and cafeteria) and beverage department (including the lobby bar, bar, bar, Lok Yi Chinese Western-style food bar and buffet). The 10 of us are divided into 3 groups, each in different departments, and changing departments every 20 days, so that we can have a comprehensive understanding of the service, sales and management of the entire catering industry. The hotel is very pleased with this, and that's what we're thinking about.
The 4 people in our group were first assigned to the Chinese restaurant - "this is the hardest part of the hotel and restaurant department!" Before we started to work, we heard someone who was telling us that in private. Well, I really have to be prepared for it!
The work of the Chinese restaurant is as hard as the predecessors said!" The hotel did not give the waiters to develop their own responsibilities and job description, although this is the key of modern enterprise human resource management in a ring, the staff of the impression that their daily job is to listen to the foreman of the task order, ready to obey the leadership, there is no fixed job, or as long as the waiter needs, what can! Fold napkin, table, dishes, dishes, these so-called withdrawal of Taiwan must do their own work part-time job handyman, what carry the table chairs, carpet and some dirty work, heavy work, hard work is our male attendants. More incomprehensible is the hotel's work time is 9 hour, and have to work overtime every day about 1 hours (no overtime), I do not know the rest system there is no violation of the "labor law", but as a true to life people who have a minimum the bottom line is, because after all, not a machine, can be used to freely use. At the beginning of the work of the three days really complain incessantly ah, every day except work or work, the most wronged to be foot, 9 hours a day, the feet standing have made a serious protest, the first thing to work is to find a place to sit down and rest. The difference between the desirable human management and the cruel reality is evident.
Another thing that makes me feel embarrassed is Guangdong Xuan uniforms is really simple, because the hotel does not spare clothing for me "tall" boys wear, so they simply let me wear pants and white shirt, vest and tie even also saved, this dress makes me the waiter and the guest is almost no difference, that once I was ready to provide services for a meeting, but the other is that the guests to attend the meeting to extend my cordial greetings to me!
The whole staff represents the image of the hotel, this is a very important aspect in the design of the VI Hotel, good staff uniforms can not only make employees more spirit so as to enhance the work efficiency and staff uniforms reflect an inherent culture of an enterprise, there is no culture of the enterprise as a person without a soul. It is just a lack of a dead-alive person only, the morale of the enterprise how to benefit?
But I am delighted that the hotel staff mostly are so warm and friendly, they did not because we are indifferent to our interns and stiff, in a long time, a sweet smile from my colleagues, but a re General of the "hard" will make people moved, it seems the employees can understand the mood of the people, because they can stand in their own point of view, because they tell people the truth "." This is also one of the qualities that hotel leaders lack!
In the restaurant's day on this day is over, in these days, I really learned a lot of things: in addition to learn Chinese catering service procedures and techniques, Guangdong characteristics and kinds of lessons on what can be learned outside the classroom can learn some more difficult to learn: how to deal with their own the interests and the interests of the hotel, how to deal with the relationships between colleagues, how to adjust their mentality, but I understand that as a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned the service consciousness, I very much agree with his point of view: "service consciousness but has asked the waiter to provide quality service to guests and the concept of desire, at the same time should also have the same sense of their colleagues." Yes, this is the true meaning of "service consciousness", which is the embodiment of a real quality of a waiter.
The second part: Western food department
The western restaurant named "GardenRestaurant" is called "Garden Restaurant". I think it may be because there is a small artificial garden outside the dining room. The dining room is comfortable, a typical Western style restaurant, which is divided into smoking and non-smoking areas. But if you can put in place with some western art crafts or murals this may attract more guests to far away guests have a feeling has returned to the motherland.