一．致歉信常用词汇：
apologize v．道歉 inconvenience．n.不便 make up for my fault 弥补我的过失
excuse me for my carelessness. i’m sorry for
二．常用句式：
1. much to my regret，i am unable to? 让我感到极为遗憾的是自己不能??
2. excuse me for my not being able to? 请原谅我不能??
3. i would like to give you my apology for... 对于??，我向您道歉。
4. i must apologize to you for?就．．．．．．，我必须向您道歉。
5. im really sorry and i hope you will be back soon. 真的很抱歉，希望你不久就回来。
6. i’m sorry to tell you that i can’t... 对未能做??，我表示遗憾。
7. please accept my sincere apology for... 请接受我关于??的真诚道歉。
8. please accept my sincere apologies for this unhappy experience. 对于这次不愉快的经历，请接受我诚挚的歉意。
9. we assure you that such a matter will never happen again. 我们向您保证，此类事件不会再发生。
10. i would be very much appreciated if you could??如果你能。。。我将万分感激
11. im afraid what i have done has caused much inconvenience to you.
12. let’s not put a little misunderstanding between us. 别让我们之间存在哪怕一点点的误解。
13. i hope that the settlement of the matter will meet your wishes.我希望对此事的处理能满足您的愿望。
14. i sincerely hope you can understand that i offended you unintentionally.我真心希望您能理解，我并非有意冒犯您。
15. please accept my apology. i do hope you will understand me and excuse me for my carelessness.
三．致歉信内容：
致歉信是由于某事向某人表示歉意的信件，通常是由于自己的过错或不能履行承诺等而做出的道歉。